Terms & Conditions

Chalet Blanc, 30 Chemin De Letrod, Morzine / Montriond 74110 France

Here listed are the terms and conditions (T & Cs) of Richard & Mandy Palmer T/A Chalet Blanc, Garden Lodge, Ashe Hall, Ash Lane, Etwall, Derbyshire, DE65 6HT England. Hereafter referred to as “Chalet Blanc”, “We”, “Our”, or “Us”. These T&Cs relate to the rental of Self-Catered Property.

“Booking Form” means the electronic booking form incorporating these T&C that the Group Leader and each person listed in the Group electronically agree to.

“Group Leader” means the person as set out in the Booking Form

“Group” refers to all persons booked to stay in the Self Catered Property listed on the Booking Form and also includes any subsequent changes of names to the original booking.


The T & Cs contained in this document together with your Booking Form comprise the contract between Chalet Blanc and all persons listed on the Booking Form. The contract is deemed to have been made as soon as the Booking Form has been sent and completed on line by the Group Leader, accompanied by a NON REFUNDABLE Deposit or full payment as applicable.

1.1 When payment has been made over the telephone without a Booking Form being completed, a contract will come into existence immediately between you and Chalet Blanc upon processing of a credit/debit card payment for Deposit or full payment of your holiday. This will be oral confirmation of your booking. Written confirmation via email will be sent subsequently.

1.2 The Group Leader is responsible, on behalf of all other members of the Group, for all matters relating to the booking, thus he/she will be personally liable for all monies outstanding from the remainder of the guests.

1.3 If at any time, prior to the start of the holiday, there is a change of Group Leader Chalet Blanc must be notified, either by email or telephone, by the original Group Leader.

1.4 Under no circumstances are additional guests allowed to stay in the Self Catered Property other than those specified on the Booking Form. Failure to comply with this may result in your booking being terminated immediately in resort and you and your party may be asked to vacate the relevant Self Catered Property immediately. No compensation will be paid for this.


2.1 Once availability of the Self Catered Property has been confirmed by Chalet Blanc, a reservation is only valid on payment of a non-refundable Deposit of £750 minimum (the “Deposit”). A booking enquiry will be not be held until a full Deposit is received. A completed Booking Form must also be submitted within 7 days to complete a reservation.

2.2 Should a booking be requested in writing or verbally only, without payment of a Deposit, the booking will be deemed NOT SECURE until Deposit monies are received. Thus, Chalet Blanc reserves the right to re-book the same week in the same accommodation to another client without notification.

2.3 The final balance outstanding on your holiday must be paid 8 weeks before the start date of your holiday with Chalet Blanc. For bookings made within the 8 weeks start date period the full cost of the holiday will be payable at the time of booking to secure your reservation.

2.4 If the final balance is not received 8 weeks before the start date of your holiday with Chalet Blanc, we reserve the right to cancel the booking and retain any Deposit paid and levy cancellation charges as outlined below in section 5.0. Chalet Blanc then reserve the right to re-book the same week in the same accommodation to another client without notification.

2.5 Chalet Blanc is let on a Self Catered exclusive use basis, the Group Leader is liable for the full cost of that property as stated on your Booking Form, irrespective of party size and final number of guests confirmed. Please note if your party size exceeds the agreed maximum capacity of the Self Catered Property as stated on your Booking Form, an additional charge will be incurred.

2.6 As Group Leader, payments for Self-Catered Properties on behalf of a Group must be made in one lump sum. This applies to Deposits and also final balance due. Chalet Blanc cannot accept multiple payments from multiple individuals for group bookings.


3.1 The prices quoted on the Chalet Blanc website are for one week’s (7 nights) accommodation on a self-catered basis unless otherwise stated.

3.2 Prices for Self Catered Properties include only bed linen, towels, toiletries and cleaning of the property before and after your stay. Our Self Catered prices do not include, meals on wheels, shopping packs, airport transfers, flights or travel costs; travel, holiday or medical insurance; lift passes; childcare; equipment hire or lessons.

3.3 Chalet Blanc guarantee the price of your holiday as quoted at the time of booking and as stated on your Booking Form. Chalet Blanc reserve the right to increase or decrease the advertised price of any unsold holidays at any time.


4.1 Acceptable payment types are credit, debit card or internet bank transfer into our UK Bank account.
Chalet Blanc will not be held responsible for charges incurred by yourself for charges imposed on you by your bank or card issuer. This also includes payment discrepancies or additional costs caused by variations in exchange rates used by your bank or card issuer (only applicable if you pay in Euros).

4.2 In the event of dishonoured payments, the Group Leader will be contacted to make immediate payment by other means. Failure to make payment by other means will result in the immediate automatic cancellation of the booking and any deposits paid will be held in accordance with section 2. Chalet Blanc then reserve the right to re-book the same week in the same accommodation to another client without notification.

4.3 In the event of late payment of your final balance, any charges or loss of revenue incurred on our behalf will be added to your balance. We reserve the right to cancel your holiday should you fail to pay your final balance. No compensation will be provided.

4.4 Details of a valid credit card will be taken as security against damage, loss, breakages and additional cleaning charges as more specifically detailed in section 9. These details will be kept for the duration of your stay and by you agreeing to these T & Cs, you are agreeing to allow Chalet Blanc to charge that card in the event of any damages, losses, breakages or additional cleaning charges.

4.5 Chalet Blanc will endeavour to deal with any discrepancy during your stay. In the event that damage to one of our properties is not brought to our attention during this period, and is learned of after your departure, we will contact you within 72 hours of leaving the property to confirm additional charges to be processed.


5.1 Due to circumstances beyond Chalet Blanc’s control, should it be necessary for Chalet Blanc to make alterations to a confirmed booking or to cancel your booking completely, Chalet Blanc will contact the Group Leader as soon as possible. In this instance Chalet Blanc will offer a full refund of any monies paid in relation to the booking. No other compensation will be offered.

5.2 We cannot accept responsibility or pay compensation where the performance of our contractual obligations is prevented by or affected by events amounting to Force Majeure (Force Majeure meaning acts of war or threat of war, political unrest, terrorist activities, adverse weather conditions, volcanic ash clouds, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) and or similar events out of our control. (“Force Majeure”)

5.3 You, or any member of your party, may cancel your holiday at any time providing that the Group Leader makes the cancellation in writing/email. Charges will be levied in accordance with cancellation charges as outlined in section 5.5.

5.4 Chalet Blanc takes no responsibility for non-delivery or non-receipt of such written cancellation.

5.5 Cancellation Charges will be levied as follows:

Your 25% deposit is NON REFUNDABLE.

Notification of cancellation between 12 and 8 weeks before commencement of your holiday – You are still liable for 50% of the total cost due of your holiday.

Notification of cancellation less than 8 weeks before commencement of holiday – You are still liable to pay 100% of total cost due of your holiday.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.

5.7 Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation; clients will still be liable for cancellation charges as shown above if they subsequently cancel the holiday.


6.1 Chalet Blanc does not accept any liability where-so-ever or how-so-ever arising, or pay compensation for:

  1. a) Any Force Majeure event.
  2. i) Adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.
  3. ii) Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.

iii) Travel arrangements made by the group or on behalf of the group.

  1. b) Any personal injury or death, where so ever or howsoever arising, caused to any visitor and/or any member of the group for their duration of stay.

6.2 These limitations are not intended to exclude any statutory rights the group and/or visitor may have.

6.3 These T &Cs and any non-contractual obligations arising out of or in connection with it are governed by English laws.

  1. a) The courts of England have exclusive jurisdiction to settle any dispute arising out of or in connection with this T &Cs (including a dispute relating to the existence, validity, termination of this T &Cs and any non-contractual obligation arising out of or in connection with either this T &Cs or the negotiation of the contract contemplated by these T &Cs).

6.4 A person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.


7.1 The Self Catered Property is available for access from 4 pm on the day of your arrival. Effort will be made to allow early access, however, this must be discussed with Chalet Blanc prior to arrival. Chalet Blanc cannot guarantee the Self Catered Property will be ready before 4pm.

7.2 For departure, the Self Catered Property must be vacated by 10 am. All cars must be removed from designated parking spaces.


8.1 All guests should act and behave in such a manner so as to not affect or disrupt the enjoyment of other guests, local residents or have a negative effect on the reputation of Chalet Blanc. Excessive noise inside, outside or within the Self Catered Property, grounds or communal areas after 10pm also comes under this section, and will not be tolerated. Chalet Blanc reserve the right to refuse to further accommodate your party if you are in breach of this clause and contractual obligations will be terminated immediately. No compensation will be payable.

8.2 Any loss or damage, where so ever or howsoever caused; or arising by the Group Leader, or members of the Group; to vehicles, property, grounds and outbuildings owned by or managed by Chalet Blanc must be paid for in full. This is payable by the Group Leader, on behalf of the group, irrespective of which person was responsible. This is to be paid to Chalet Blanc by the credit card payment details supplied at time of booking before guest departure as detailed in section 4.4

8.3 Any client not properly securing the exits or windows of the Self Catered Property will be liable for any Chalet Blanc property stolen as a result of that negligence. Chalet Blanc will not be held responsible for any theft or loss of personal possessions from our premises / vehicles.


9.1 As mentioned in section 4.4, details of a valid credit card will be taken as security against damage, loss, breakage or additional cleaning charges to the property.

9.2 Additional cleaning charges are levied as follows:

Chalet Blanc reserve the right to charge up to £150 for additional cleaning if the following has not been adhered to before departure of a property:

All rubbish & recycling removed;
Removal of all food from cupboards and fridges;
Dishwasher on or emptied;
Bed linen stripped and left on the end of each bed;
Dirty towels to be left in one Bathroom; and
All communal areas must be hoovered and/or swept.

9.3 DO NOT use abrasive cloths or cleaning products in the apartment. Any damage caused to polished or metal surfaces will be charged.

9.4 DO NOT dry dark or coloured clothing on heated towel rails or fireplaces. Any damage caused will be charged for.

9.5 DO NOT wash shoes or trainers or inappropriate clothing in any of the washing machines, and ensure all pockets are emptied. You are liable to pay for any repairs, replacement parts or full replacement of washing machines and tumble driers on a like for like basis.

9.6 All keys to Chalet Blanc are security keys. Should you lose a key to your Self Catered Property, you will be charged £150 for a replacement. This charge will be made immediately using the credit / debit card provided at the start of your holiday.

10.1 Care must be taken when using fireplaces, stoves and chimneys. Naked flames, fires, fireplaces and chimneys are hot and can cause serious damage to property, belongings and people. Therefore, fireplaces should never be overloaded with wood, allowed to burn out of control. They should never be left unattended. Clothes or other items should never be dried directly in front of or on top of them.
10.2 Chalet Blanc accepts no responsibility for damage to guests, guest clothing or other property belonging to guests as a result of using a fire place, stove or chimney. If a guest damages a piece of Chalet Blanc property as a result of using a fireplace, stove or chimney, they will be charged accordingly.


11.1 Any client not properly securing the exits or windows of the Self Catered Property will be liable for any Chalet Blanc property stolen as a result of that negligence. Chalet Blanc will not be held responsible for any theft or loss of personal possessions from our premises / vehicles. Whilst Chalet Blanc will endeavour to ensure the security of guests’ personal possessions, Chalet Blanc cannot guarantee it.

11.2 It is up to the Group Leader to ensure that each member of the Group is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted by Chalet Blanc in respect of such items as it is a condition of your booking (and therefore reasonably assumed by Chalet Blanc) that all guests have taken out appropriate insurance to cover such loss and/or damage.

For the avoidance of doubt, please note that this also applies to Mountain Bikes, Road Bikes, Ski/Snowboard Equipment and any other “high value” items that guests have brought with them on holiday.


12.1 No matter how much care is taken, Chalet Blanc is not childproof. Chalet Blanc will not be held responsible for any accidents occurring within the property, it is the parent’s responsibility to ensure their children are supervised at all times. Particular care must be taken with fireplaces, chimneys and stair cases as fire guards and stair gates are not provided.

12.2 Chalet Blanc can provide a high chair and travel cot for infants and babies. However, Chalet Blanc accept no responsibility should an accident or injury occur as a result of the use of such items. Parents assume full responsibility for the safety and wellbeing of their children at all times.


13.1 It is important that, for your comfort, a pair of slippers or indoor shoes are included in your packing as ALL outdoor shoes, which include ski and snowboard boots, mountain biking shoes and cycling shoes are strictly forbidden anywhere inside the Chalet.

13.2 All outdoor equipment, which includes but is not limited to mountain bikes, skis and snowboards, dirty, soiled or extremely wet clothing, must be stored in the designated area as provided by Chalet Blanc on arrival.

13.3 Under no circumstance is the repair or maintenance and cleaning of such outdoor equipment, as stated above, allowed within the internal space of the property including terraces, balconies and garden areas. This also includes waxing of skis or snowboards in winter.


14.1 For health and safety reasons, smoking is strictly prohibited within the Chalet. If guests wish to smoke they must do so outside of these areas.

14.2 Anyone smoking or taking illegal substances in or around any of Chalet Blanc’s properties will not be tolerated. Any guest involved in such activity will be asked to immediately vacate the Self Catered Property. Chalet Blanc reserve the right to refuse to further accommodate your party if you are in breach of this clause and contractual obligations will be terminated immediately. No compensation will be payable.


15.1 In the unlikely event of you having a complaint with any part of your holiday you should notify the Chalet Blanc management team immediately.

15.2 Any complaints made ON or AFTER departure will not be considered. Complaints cannot be accepted for airport transfers, snow conditions, childcare, weather, lessons and closures of ski – lifts and other services provide by 3rd party suppliers or for anything outside of Chalet Blanc’s direct control.


16.1 Chalet Blanc can assist in sourcing and booking many of the extra services you may need when on holiday, these services are subject to the terms and conditions of the individual 3rd party companies.

16.2 Our help in organising and recommending 3rd Party suppliers does not constitute an approval and Chalet Blanc take no responsibility or liability for 3rd Party services. Any grievance with a third party service should be taken up with that provider directly.


16.4 Airport Transfers are not included in the cost of your self-catered holiday with Chalet Blanc. However, we provide a range of transfer companies as per our Booking forms who offer the facility of shared and private Airport Transfers to and from Geneva.


17.1 It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland, which is not an EC member.


18.1 Skiing and snowboarding and summer activities can be a dangerous pursuit both on and off piste. Therefore you MUST be insured before partaking in a Chalet Blanc holiday.

18.2 It is up to the Group Leader to ensure that each member of the group has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday.


19.1 All descriptions on the Chalet Blanc website are given in good faith and are believed to be correct. This is in relation to all aspects including activity pricing and information.

19.2 For the avoidance of doubt in the event of any conflict between the details on the Chalet Blanc website and the T & Cs the provisions of the T & Cs prevail.

19.3 The contract and the Agreement is made in accordance with these terms and conditions